Terms

Shipping Policy

Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT or DIMENSIONAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us at jackson_farrier@sbcglobal.net or call us at 866-763-7463.

Returns and Exchanges

Customer Satisfaction is our top priority at Jackson Farrier Supplies. If for any reason you are not completely satisfied please give us a call, with your receipt, for a return number. We are happy to accept your timely return of unused or defective merchandise which has been purchased with Jackson Farrier Supplies. Merchandise must include the vendor packaging, tags, and be in the same condition as when it was received. Used merchandise is not returnable unless it is defective. Return shipping must be prepaid and merchandise must be returned or exchanged within 30 days of the order. A restocking fee of 20% may apply.

Please allow 10-14 days for completion of return process.